Handpicked Quality Thrift
Fast Delivery Across Zambia
Trusted Sellers
Affordable Gems
Secure Mobile Money Payments
Handpicked Quality Thrift
Fast Delivery Across Zambia
Trusted Sellers
Affordable Gems
Secure Mobile Money Payments

Return Policy

Last updated: November 30, 2025

Quick Summary

  • Returns accepted within 2 days of delivery
  • Items must be in original condition
  • Refunds processed in 3-5 business days

1. Return Window

We want you to be completely satisfied with your purchase. Returns are accepted within 2 days of delivery. Please initiate your return request as soon as possible within this timeframe to ensure smooth processing.

2. Item Condition

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and unused
  • Unwashed
  • With original tags attached
  • In its original packaging (if applicable)

3. Refund Process

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or as store credit within 3-5 business days.

4. Contact Us

If you have any questions about our return policy, please don't hesitate to contact our support team.

Email: operations@itsthrifty.com

Website: itsthrifty.com

Address: It's Thrifty, Inc.
off sable rd, Kabulonga
Lusaka, Zambia.