Return Policy
Last updated: November 30, 2025
Quick Summary
- Returns accepted within 2 days of delivery
- Items must be in original condition
- Refunds processed in 3-5 business days
1. Return Window
We want you to be completely satisfied with your purchase. Returns are accepted within 2 days of delivery. Please initiate your return request as soon as possible within this timeframe to ensure smooth processing.
2. Item Condition
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn and unused
- Unwashed
- With original tags attached
- In its original packaging (if applicable)
3. Refund Process
Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or as store credit within 3-5 business days.
4. Contact Us
If you have any questions about our return policy, please don't hesitate to contact our support team.
Email: operations@itsthrifty.com
Website: itsthrifty.com
Address: It's Thrifty, Inc.
off sable rd, Kabulonga
Lusaka, Zambia.